Executive Briefing Course
Strategic Data Center Management and Digital Transformation
Develop a data centre improvement roadmap that connects service priorities, operating measures and infrastructure change with organisational objectives.
Course Overview
Examines management of data centre services during organisational and technology change. Participants review service priorities, operating measures and the planning of infrastructure improvements.
Who This Course Is For
- Data centre service delivery managers
- IT leaders planning infrastructure transformation
- Operations managers reviewing service performance
- Infrastructure teams supporting strategic planning
What Participants Will Learn
Identify service priorities and operating constraints
Review measures of data centre performance
Compare improvement options against organisational needs
Sequence changes using dependencies and ownership
Present a service-focused infrastructure improvement roadmap
Key topics
- Service priorities
- Operating measures
- Change planning
- Improvement roadmaps
Course Modules
Back to Course OverviewService Strategy and Priorities
Service Strategy and Priorities
Module overview
Clarify the services a data centre supports and connect operating objectives with organisational priorities.
Key topics
Service priorities · Operating measures · Change planning · Improvement roadmaps
Learning outcome
Identify service priorities and the criteria for judging infrastructure improvements.
Learning format
Guided discussion · management case review
Operating Measures and Evidence
Operating Measures and Evidence
Module overview
Review operating measures and assess whether they provide a useful picture of service performance.
Key topics
Operating measures · Service performance · Evidence gaps · Reporting responsibilities
Learning outcome
Explain performance evidence and identify gaps affecting management decisions.
Learning format
Guided discussion · evidence review
Transformation Options and Dependencies
Transformation Options and Dependencies
Module overview
Compare improvement options and consider dependencies between technology changes, service delivery and organisational responsibilities.
Key topics
Infrastructure improvements · Service dependencies · Operating model changes · Option comparison
Learning outcome
Compare improvement options and identify the dependencies affecting implementation.
Learning format
Management case discussion · option review
Change Planning and Governance
Change Planning and Governance
Module overview
Structure a change roadmap with ownership, review points and criteria for assessing service outcomes.
Key topics
Change planning · Improvement roadmaps · Decision ownership · Review criteria
Learning outcome
Outline a sequenced roadmap with accountable owners and review points.
Learning format
Guided discussion · roadmap exercise
Management Roadmap Review
Management Roadmap Review
Module overview
Review a proposed infrastructure roadmap and explain how its priorities support service needs.
Key topics
Roadmap case · Service alignment · Dependency assessment · Outcome measures
Learning outcome
Participants can outline a data centre improvement roadmap tied to service needs.
Learning format
Lectures, management case studies and planning workshop
Programme Information
Course duration, location, practical components, training-centre information and applicable certification arrangements depend on the selected programme.
Learning format: Lectures, management case studies and planning workshop
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